Australian-led
Australian-managed delivery across onshore and offshore talent. APP 11, RACGP and MBS schedule changes are operating context, not an extra service line.
What we install
Hire one team.Fire three vendors.Live in 14 days. Across the tools you already use.
Easier Clinic replaces your VA agency, your ops consultant, and your integrator with a single engagement,trained VAs, ClickUp workspace, automations, and a billing pipeline, installed and running in two weeks.
Easier Clinic OS
Live loss tracker · week to dateAt risk
Without Easier Clinic, this week alone
A 3–5 practitioner clinic is on track to lose
A$16,627/mo
to admin, no-shows & rejected claims
Staff hours wasted
0
on manual admin
Revenue at risk
A$0
leaks & no-shows
Based on RACGP, AIHW & IBISWorld 2025 data · 3–5 practitioner clinic
- APP 11 aligned
- No lock-in contract
- Live in 14 days
- $0 replacement guarantee
We plug into the Australian clinic stack you already use
ClinikoHalaxyNookalPower DiaryBest PracticeHotDocHealthengineXeroMYOBTandaMedicare OnlineTwilioMaken8nZapierClickUpClinikoHalaxyNookalPower DiaryBest PracticeHotDocHealthengineXeroMYOBTandaMedicare OnlineTwilioMaken8nZapierClickUp
Why Easier Clinic
Five reasons clinic owners pick us.
No superlatives. Just defensible positions you can verify on the diagnostic call.
14-day install, named deliverables
Six phases on a 14-day calendar. Each day has a named deliverable. If a milestone slips, we pick up. No silent rebuilds, no Gantt-chart drift.
APP 11 + RACGP-aware
Patient identifiers stay inside your practice management system. We don't replicate sensitive data into ClickUp or third-party tools. DPA + security overview available on request.
Live in your tools
We work inside Cliniko, Halaxy, Nookal, HotDoc, Xero, whatever you run. Nothing to log into. Nothing to migrate. Nothing to learn.
$0 replacement guarantee
VA not a fit in the first 30 days? We swap them at no cost. Beyond 30 days, replacement is included in the standing engagement, we own retention.
What we actually ship
Four services. Every install.
No SaaS to log into. No platform to learn. We install the people, the systems, and the automations into your existing stack and step out, leaving you with documentation and a team that runs without us.
Clinic-trained VAs
Receptionists, billers, recall coordinators, and clinical admin trained on Cliniko, Halaxy, Nookal and the AU Medicare workflow before they touch your data.
Right person · 7-day matchLearn more
ClickUp workspace + SOPs
Production-ready workspace stood up. SOP library seeded with the first 12–18 docs you actually need.
Operations · finally visibleLearn more
Workflow automations
Make / n8n / Zapier built for the gaps your stack doesn't close, no rip-and-replace.
Toil · goneLearn more
Reporting dashboards
Looker or Power BI pulling from Cliniko, Xero, HotDoc, Medicare and your telephony, tuned to KPIs you actually use.
Numbers · in one placeLearn more
Things like AI voice receptionists, custom dashboards, and full revenue-cycle pipelines we'll happily build, they're scoped as fixed-fee bespoke work on top of the four services above.
Reporting library
Dashboards we build, end to end.
Every install includes one. Growth includes three. Pick from this library, or scope a bespoke one for your stack.
How utilised is each practitioner?
Practitioner utilisation
Per-practitioner booked hours vs available capacity. Daily, weekly, monthly. Flags anyone running below 70% three days out.
Pulls from
ClinikoHalaxyNookal
Where is the billing leaking?
Revenue & billing pipeline
Medicare, DVA, private health and WorkCover side-by-side. Acceptance rate, days outstanding, top-rejection-codes drilldown.
Pulls from
Medicare OnlineXeroHotDoc
How many no-shows did we recover?
No-show & DNA recovery
DNA rate per-day-of-week, recovery rate, average time to rebook. Per-practitioner. Per-channel.
Pulls from
ClinikoHotDocTwilio
Which patients should we be chasing?
Recall pipeline
Patients due for recall, touchpoints fired, conversion. Cadences segmented by condition and practitioner.
Pulls from
PMSMaken8n
Are we billing the chronic-care cycle correctly?
CDM / GPMP lifecycle
721 → 723 → review status per patient. Overdue alerts. Items claimed vs items billable.
Pulls from
ClinikoMBS schedule
How well is reception performing?
Front-desk performance
Calls answered vs missed, time-to-pick-up, conversion to booking. Per-hour heat map for staffing.
Pulls from
TwilioCliniko
Are happy patients writing reviews?
Review velocity (NPS-routed)
NPS pre-survey results, routing decisions, Google review velocity, low-NPS recovery actions. Per-practitioner.
Pulls from
HotDocGooglen8n
Which practitioner pays for themselves?
Per-practitioner P&L
Revenue, contractor cost, room cost, net contribution. Monthly, with a 12-month trail.
Pulls from
ClinikoXeroMYOB
How much is stuck in third-party ageing?
WorkCover / TAC / DVA ageing
Open invoices by insurer, days outstanding, chase actions logged, recovery rate.
Pulls from
XeroWorkCover portalMake
Plus bespoke builds on request: APP 11 audit log, payroll-tax risk monitor, patient LTV by acquisition channel, NDIS plan tracking, inventory + vaccine cold-chain, roster cover + leave, or anything else you can name.
A day at your clinic
7 moments your clinic leaks money
And what Easier Clinic does at each one. Tap through the day.
01 / 07First call of the day
07:52
The phone rings. Nobody's at reception yet.
Without
Goes to voicemail
New patient calls to book, hangs up after 4 rings. They try the next clinic.
– A$220 lost With Easier Clinic
Your Easier Clinic VA picks up in seconds
Trained reception VA captures Medicare details, books into Cliniko, triggers an auto-SMS confirmation.
+ A$220 bookedHandled by Reception VA + intake automation
02 / 07Billing submits claims
09:30
A Medicare claim comes back rejected.
Without
Sits in the rejection queue for 11 days
Your bookkeeper flagged it but is off-site. By the time anyone looks, the clock's nearly up.
– A$1,536 at risk With Easier Clinic
Billing Pipeline re-submits in 48 hours
Auto-validates the code, corrects the field, resubmits. You see it in ClinicPulse the next morning.
+ A$1,536 recoveredHandled by Billing pipeline (VA + automation)
03 / 07New patient walks in
11:45
Intake form never got filled.
Without
Practitioner loses 12 minutes
Patient fills a paper form at reception. Practitioner starts the session late. Every appointment after runs behind.
– 12 min / session With Easier Clinic
HotDoc intake sent at booking
The moment the appointment was booked, an intake form was SMS'd. Filled before they arrived.
+ on-time startHandled by Booking automation (HotDoc)
04 / 07The no-show
14:15
Patient doesn't show. Nobody calls them.
Without
Slot sits empty
Reception is triple-booked. No time to chase. Patient forgets they cancelled and never rebooks.
– A$240 per slot With Easier Clinic
Recall Engine fires in 90 seconds
Personalised SMS from their practitioner. Rebook link. 42% rebook within 24 hours.
+ A$100/slot avgHandled by Recall automation (Make + SMS)
05 / 07Review requests go out
17:00
Unhappy patient gets asked first.
Without
Google rating drops
Mass-email blast to every patient that visited today. The one with a complaint is the one who replies.
– Brand equity With Easier Clinic
Routed only to NPS-high patients
Recall Engine pre-surveys. High-satisfaction patients get the Google ask. Low scores get a private feedback path.
+ 3.1× review velocityHandled by Review-routing automation
06 / 07End of day
18:30
Owner opens a spreadsheet to check the numbers.
Without
The bookkeeper hasn't reconciled
Revenue, utilisation, no-show rate, all live in four different places. Real answer: wait until Thursday.
– Visibility With Easier Clinic
ClickUp shows utilisation at a glance
Rosters, rebooks, claim queues, recalls, all live in one workspace. Need a full multi-system dashboard across Cliniko + Xero + HotDoc? We scope that as a custom build.
+ 1 view · 1 loginHandled by ClickUp + custom dashboard (on request)
- End · The day, totalled
One day. A$1,896 recovered. 6.2 hours back.
~A$38,000/month recovered at a 4-practitioner physio clinic. Easier Clinic Growth package pays for itself by the 11th.
+ A$38k/month typical
Head to head
Why not just hire a VA, or a consultant?
Because clinic owners are usually drowning in vendors, not hours. We replace three engagements with one team.
Capability
Easier Clinic
Offshore VA agency
In-house hire
DIY automation
- Clinic-specific VAs trained on Cliniko / Halaxy / NookalEasier ClinicOffshore VA agencyIn-house hireDIY automation
- Workflow design + SOP documentationEasier ClinicOffshore VA agencyIn-house hireDIY automation
- Automations (Make / n8n / Zapier) built for youEasier ClinicOffshore VA agencyIn-house hireDIY automation
- Custom reporting dashboards built on requestEasier ClinicOffshore VA agencyIn-house hireDIY automation
- Australian-led, Privacy Act (APP 11) awareEasier ClinicOffshore VA agencyIn-house hiren/aDIY automation
- No lock-in contract · 30-day replacementEasier ClinicOffshore VA agencyIn-house hiren/aDIY automation
Sharp questions
Things clinic owners actually ask.
No. Easier Clinic is a service. We install our team and our automations into your existing tools (Cliniko, Halaxy, Xero, etc.) and document everything as we go. There's no app to log into and no licence to renew, when our engagement ends, the workflows and SOPs stay with you.
Our team
One operator. Five clinics. First.
We'll list real people here once they're really on the team. Today the operation is a small team plus an offshore delivery group already trained on Cliniko, Halaxy and the AU Medicare workflow.
Founder
Huzaifa Usmani
Operations & automation · Australia
Building Easier Clinic out of Nanolix Digital. The work that became this offering started as ad-hoc ops fixes for clinic owners tired of vendor-juggling. The patterns repeated; we productised them into a 14-day install.
Joining as we grow
Three senior seats hiring now.
- ·Senior automation engineer (Make / n8n / Zapier)
- ·Reporting & dashboards lead (Looker / Power BI)
- ·Lead clinic-trained VA (Cliniko / Halaxy)
Ready when you are
Stop paying for broken ops.
A 20-minute diagnostic call. No pitch deck. Just a clear picture of where your clinic is leaking time and revenue, and what we'd build to fix it.
No lock-in contract·30-day replacement·Australian-led·APP 11 aware